Frequently Asked Questions

This section is part of the Romance.ucam.org online help system. (show contents). You can also view the entire document as a single very long page.

Emails from Romance.ucam.org do not always arrive when you expect them to. This can occur for a variety of reasons. Here are some of them:

No email was actually be sent. This may be because of your choices in the email notification system.
We have your email address recorded incorrectly. [If you log in, we can display the value we have on record.]
Your email account has a misconfigured, or over-enthusiastic spam-filter. Some filters have a nasty habit of misclassifying genuine mail ("ham") as junk ("spam"). Please check your spam-box for email from server@ruo3.org. Unlike most email failures, when an email is classified as spam, no delivery-failure message is sent, and the sender can have no idea that anything went wrong.
Your email account has expired, or has filled up, or is rejecting mail, or has failed to forward email. This usually means that Cupid is getting the bounces.
The email is late. Email usually arrives within 30 seconds, but please allow up to 10 minutes in some cases.
There is something wrong with our email system. This is relatively rare, but it does happen, and if so, we want to know about it! Please email Cupid.
You can test your email delivery here.